Terms of service

Effective November 10, 2026. Woodpecker is operated by Redstone Castle LLC. Not affiliated with NYC HPD. We are not a law firm and do not give legal advice.

What we do

For each building on a plan, we prepare the yearly HPD property registration and, for buildings with 3 or more apartments, the bed bug report each December, send them to you, remind you of deadlines, and watch the city's records until they show the filing.

What you do

You give us accurate details, sign where HPD requires the owner's signature, have the managing agent sign, and complete any step we tell you HPD requires from the owner. We do not sign for you, act as your managing agent, or ask for your HPD passwords.

Price and renewal

Your plan is billed once a year. Your first year is billed at the first-year price shown at checkout. Your plan then renews each year at the standard yearly price listed on our pricing page until you cancel. You can cancel any time before your renewal date on your status page, or by emailing support@woodpecker.help.

No guarantee of outcome

HPD decides whether to accept a filing and when its records update. We do not promise any result from HPD or any court.

Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before the claim.

Website, cookies and advertising

Our public pages can load advertising and analytics tags from Google and Microsoft, and a visit from a ChatGPT ad is counted as described in our privacy policy. You can turn the tags off on the privacy choices section of that page, and the site works the same either way. Your private status pages never load them.

Governing law

New York law governs these terms.